Madison Blancaflor is the managing editor for TPG's content operations team. She focuses on helping TPG's broader editorial team bring news, features and advice to readers. She has nearly six years of experience covering the credit cards and travel industries.
April 11, 2020 5 min read
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Credit card consumers have a number of different rights and protections afforded to them, many of which are laid out in the Fair Credit Billing Act (FCBA). The law has been around since 1974 — longer than the first credit card travel rewards program — but most people still don't know what exactly the act entails and how it affects cardholders.
The FCBA protects consumers from unfair billing practices, and includes stipulations about a consumer's liability for unauthorized or inaccurate billing charges. The act covers three main areas where consumers have express rights:
Today, we'll give an overview of your rights in each of those scenarios.
If you lose your card or it gets stolen, you are protected from any and all unauthorized charges if (and here's the kicker) you report the card as lost or stolen before it is used. Major U.S. credit card issuers make it easy to report a lost or stolen credit card online or through the app. You can even temporarily freeze most credit cards if you've misplaced it.
But even if you don't manage to report it before a an unauthorized charge is made, the Fair Credit Billing Act limits your liability at $50.
Billing errors are also included in the FCBA, including charges with the wrong amount, charges with the wrong date and more. You'll need to provide proof of the error, such as an original receipt. Your creditor must acknowledge the complaint within 30 days, and they have two billing cycles to resolve the dispute.
You have 60 days from the time of the charge to dispute an error or unauthorized charge.
Daily Newsletter Reward your inbox with the TPG Daily newsletter Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s expertsMost of the top credit cards feature a "zero liability" feature and the ability to dispute a charge easily directly with the issuer. While there is nothing wrong with using these benefits, keep in mind that doing so may preclude you from protection under the FCBA.
The Fair Credit Billing Act was created before the internet boom, and it specifically requires consumers to mail a written notice to dispute a transaction within 60 days of the charge in order to be covered by the law.
The Fair Credit Billing Act states that consumers are not required to pay for the disputed transaction while the dispute is ongoing. Additionally, your creditor cannot take actions related to the dispute that could damage your credit score (such as listing a missed payment because you withheld payment until the issue is resolved).
The process is a bit different if you are having a dispute with a merchant, and not a creditor. If you have an issue with the goods or services rendered by a merchant, you have to make an effort to work it out with that merchant before taking any action against your card issuer. But if you are unable to get the issue corrected with a merchant, you are allowed to take the same legal actions against your credit card issuer under state law as you are the merchant.
While you aren't required to pay for the disputed transactions until an investigation is initially concluded, you do still have to pay your other charges and bills. For example, if your monthly credit card bill is $600 and includes a $150 unauthorized charge, you still have to pay for the other $450 in charges on time. It's only the disputed charge that is allowed to be withheld.
The FCBA outlines a number of different timelines that apply to creditors. Some of them are mentioned above, such as the creditor having 30 days to acknowledge a complaint and two billing cycles to come to a conclusion regarding a dispute.
Another protection afforded by the FCBA is the timeline of when a payment is posted to your account. Creditors must post payments immediately upon receiving them to protect you from having to pay unwarranted interest or fees.
When it comes to disputed charges, the timelines are very strict. If an issuer misses any of those deadlines, they can't collect the disputed amount — regardless of the outcome of the investigation.
But once again, this only applies to disputes that are done through the process outlined in the Fair Credit Billing Act, meaning you have to physically mail in a letter within 60 days of the disputed charge to your creditor. The Federal Trade Commission does have a sample letter available on its website.
The Fair Credit Billing Act is just one of the many pieces of legislation out there that outline the different rights consumers have when it comes to credit cards. It's important to know your rights as a consumer, especially since stolen card information and other data security issues have become more prevalent in the past decade.
